Shipping and Returns
Last updated: July 17, 2026
Closer is committed to providing a fast, secure, and transparent shipping service. On this page, you will find all information regarding shipping costs, delivery times, and how to exercise your right of withdrawal.
1. Where we ship
Closer ships to Italy, European Union countries, and other destinations available during the purchase process on the website.
The list of countries served is constantly updated and may change over time.
If the destination country is not available during checkout, it will not be possible to complete the order.
2. Shipping costs
Shipping costs are calculated automatically during checkout based on the destination country.
For orders with delivery in Italy:
• shipping starting from €8.00
• free shipping for orders over €99.00
For international shipments, the cost is automatically calculated before order confirmation.
3. Order preparation
All orders are prepared with the utmost care.
Orders received on business days are generally processed as quickly as possible.
During periods of high order volume, holidays, or promotional initiatives, preparation times may require a few additional business days.
4. Delivery times
For Italian territory, delivery generally takes place within 24/48 working hours from the dispatch of the order.
For international shipments, times may vary depending on the destination country and the assigned courier.
The indicated times are purely indicative and do not constitute an essential term of the contract.
5. Shipment tracking
As soon as the order is entrusted to the courier, the Customer will receive a communication containing useful information to monitor the shipment, where provided by the courier used.
6. Delivery delays
Any delays may occur due to causes beyond Closer's control, including:
• adverse weather conditions;
• strikes;
• holidays;
• customs controls;
• logistical problems of couriers;
• force majeure events.
Closer cannot be held responsible for delays attributable to such circumstances.
7. Order delivery
Upon delivery, the Customer is invited to check:
• that the number of packages corresponds to what is indicated in the courier's documents;
• that the packaging is intact and shows no obvious signs of damage.
If the package shows visible anomalies, it is advisable to accept the delivery with reservations and promptly contact Customer Service.
8. Right of withdrawal
Pursuant to Legislative Decree 206/2005 (Consumer Code), the consumer Customer has the right to withdraw from the contract within 14 days from the delivery of the products, without the obligation to provide any reason.
To exercise the right of withdrawal, simply send a communication to the address:
indicating:
• order number;
• full name;
• products affected by the withdrawal.
9. Product returns
Once the withdrawal has been communicated, the Customer must return the products within 14 days.
Products must be returned:
• intact;
• unused beyond what is necessary to ascertain their nature, characteristics, and fit;
• complete with original tags;
• complete with original packaging.
The Customer is responsible for any decrease in the value of the goods resulting from handling other than that necessary to ascertain their nature, characteristics, and functioning.
10. Return costs
The shipping costs for returning products are entirely borne by the Customer.
The Customer is free to choose their preferred courier.
Closer is not responsible for any loss or damage occurring during the transport of returned products.
11. Refund
Once the products have been received and their compliance with the withdrawal conditions verified, Closer will issue a refund using the same payment method used by the Customer for the purchase, unless otherwise agreed.
The refund will be made within the terms provided by current legislation.
Closer may withhold the refund until the products are received or until the Customer provides proof of shipment, if earlier.
12. Defective or damaged products
If the Customer receives a damaged product or one that does not conform to the order placed, they are invited to promptly contact Customer Service by sending a description of the problem and any photographs.
Closer will evaluate the report and assist the Customer in managing the case in compliance with current legislation.
13. Assistance
For any information regarding shipments, returns, or the status of your order, please contact our Customer Service.
Email
info@closerstore.it
Phone
+39 349 527 4138